Frequently Ask Questions (FAQ)
1. What is the Gamelord mobile games portal? (Gamelord)
Gamelord is a subscription based mobile game portal that offers mobile game, web game and tournament game. Tournament game on Gamelord runs tournament(s) that are open to all U Mobile subscribers for participation. All game tournament(s) will provide exciting prizes and the prizes of each game tournament/contest are displayed on www.gamelord.my.
2. How much is the subscription fee?
The subscription fee for Gamelord is RM3 per week.
3. Do I have to be a subscriber to play the game?
No. The complete game is available to download and play for free.
4. What is the running duration for each game tournament?
The tournament game on Gamelord hosts tournaments throughout the year. Gamelord subscribers can download and play the game to reach the top rank on the leaderboard and win the offered prizes. The specific prizes may vary from one tournament to the next.
5. How do I sign up to the Gamelord portal?
There are three ways to subscribe to Gamelord. Subscription can be via:
6. How do I participate in the game tournament?
Gamelord will announce a game title for each tournament. To participate, a Gamelord subscriber is required to:
7. How do I contact customer support?
If your question has not been answered in our FAQ, please forward all feedback and queries by e-mail to firstname.lastname@example.org or submit a ticket at Contact Us Page and we will assist you as best we can. We will reply within 48 hours during working days.
1. What are GEMs and what can I do with them?
GEMs are a virtual currency that can be used to:
2. How do I get GEMs?
3. Can I purchase additional GEMs?
There are 4 packages available for the GEMs purchase for all tournament game(s). A subscriber may choose either of the following packages based on requirement to continue with the game play and compete.
|Price||Number of GEMs|
|RM 3.90||4 GEMs|
|RM 7.90||10 GEMs|
|RM 12.90||16 GEMs|
|RM 16.90||20 GEMs|
Please note that:
4. Can I use my GEMs in future games?
All GEMs obtained during the tournament period will only be usable for the current tournament game. Once the tournament has ended, the GEMs will still be usable in that game. If your subscription cannot be successfully renewed within 3 days of the determined renewal date (due to issues such as insufficient credits or your U Mobile account being inactive) your GEM balance and scores will be forfeited.
1. Can I continue my game from a new device?
Yes. For Gamelord subscribers, please follow the steps below:
2. I am having problems launching or playing the game. What do I do?
Try uninstalling the game and reinstalling the game through the Google Playstore or Apple App Store. You may also contact us at email@example.com or submit a ticket at Contact Us Page and we will assist you as best we can. We will reply within 48 hours during working days.
3. I can’t install the game. Help!
4. Can I change my username on the Leaderboard?
Your username can only be set once upon submitting your score for the first time.
5. What should I do if the game application displays the Error Message “Out of Sync. Tap anywhere to reload”?
Make sure your internet connection is stable and then try again.